How It Works

The furniture in our shop is in stock and ready to go, unless otherwise stated.

Shipping & Handling

We offer free shipping in the Netherlands . To ensure safe transportation, a container or appropriate packing will be either purchased or produced in custom dimensions for your piece. Please allow up to 10 days for handling and an additional 5 days for shipping.


Draumr is also available for commissions. Whether it's simple or complex, please share your needs and we'll connect you with the perfect artisan for the task. Lead times and pricing will vary depending on scale and complexity. We require a non-refundable 50% deposit to begin work. Lead times begin upon receipt of the deposit and finalization of design work. For more details see here.

Trade Discount

At Draumr, we don't offer trade discounts because each artisan piece is a labor-intensive creation. We want to support and encourage our artisans to produce unique and exceptional works. We take a modest commission compared to other furniture companies and galleries, and the majority of the profits from each sale go directly to the artisan's pocket.

Return Policy

We stand behind all our products. If you are not happy with your purchase for any reason, please let us know within 7 days of receipt and we will work with you to determine the best solution. The cost of return shipping with insurance will be subtracted from the refund, which will be processed once the item is received in new, undamaged condition. All returns must be made using the original, protective crate. We are not able to accept returns of commission work.


In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed. If upon receiving your item you discover a defect, please contact us immediately and we will work with you to fix the problem. Damages must be documented and reported within 48 hours of receipt.


Care for your wood and porcelain pieces by cleaning with a dry, soft cloth. Avoid using harsh chemicals or cleaners that can damage the finish. Fine furniture thrives in a temperature-controlled environment, away from direct sunlight. Major changes in humidity, such as outdoor or uninsulated storage, can cause serious damage. Always avoid placing hot or moist objects directly on the wood—coasters are key. All furniture that's made to last will need refinishing at some point during its long life—refinishing should be done by a professional.


We guarantee our items for one year against any mechanical defects or technical failure. Please let us know if any issues arise and we will replace or repair it. We cannot be held responsible for surface damage or changes due to use, color changes in the wood due to sunlight, damage through improper care or cleaning solutions, exposure to improper environmental conditions, damage caused by typical wear and tear, or improper assembly or installation.
Oranje Nassaulaan 138 
2051HV Overveen